1. Data Controller
LeadRiddhi (a product of Riddhi Innovations) is the data controller for the personal information collected through this website and the LeadRiddhi platform.
Email: [email protected]
2. Data We Collect
We may collect the following categories of personal information:
- Name, email address, phone number (when you contact us or sign up)
- Business name, address, and category (for platform onboarding)
- Usage data — pages visited, features used, and interaction patterns
- Device and browser information for security and analytics
- Cookie and consent preferences
3. How We Use Your Data
We process your personal data for the following purposes:
- Providing and improving the LeadRiddhi platform and services
- Managing your account and business profile
- Processing lead data on behalf of your business
- Sending service-related communications and notifications
- Analytics and performance monitoring to improve our products
- Complying with legal obligations
4. Data Sharing
Your data may be shared with the following categories of recipients:
- Cloud infrastructure providers (for hosting and storage)
- AI service providers (for powering the AI receptionist and lead processing)
- Payment processors (for subscription billing)
- Analytics services (for understanding usage patterns)
We do not sell your personal data to any third party.
5. Cookies
We use cookies to enhance your experience. Our cookies fall into three categories:
Strictly Necessary(Always active)
Essential cookies required for the website to function, such as login sessions and security tokens.
Analytics & Performance
Cookies that help us understand how visitors use our website so we can improve it.
Marketing & Third-Party
Cookies used by third-party services for enhanced functionality and personalised content.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. Business account data is retained for the duration of your subscription plus 90 days. You may request deletion at any time.
7. Your Rights
Under applicable data protection laws (including the Digital Personal Data Protection Act, 2023), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to erasure)
- Object to or restrict the processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Data Protection Board of India
To exercise any of these rights, please contact us at [email protected].
8. Contact Us
For any privacy-related concerns or questions, please contact us at [email protected].